Jun. 2022 - Present
Lead Technician, ResNet - Santa Cruz, CA
Help clients with technical questions including Network Configuration, Network Registration, and Diagnosing and Fixing Software Issues.
Designed marketing materials, websites, and campus-wide publications. Hired, trained, and supervised a team of 20 support technicians.
Aug. 2021 - Jun. 2022
Technician, ResNet- Santa Cruz, CA
Diagnosed endpoint issues with enterprise network serving over 9,000 residents. Provided hands-on and remote support with desktop and mobile devices.