IT managers and executives today are faced with a challenging
situation. Your users are demanding ever-increasing levels of
service, and never seem to be satisfied. At the same time, budgets
and headcount remain flat or are being cut.
However, if your organization is typical of
most, it has not yet rolled out a solution. Service Level
Management (SLM) can help with these challenges. Or, your
organization has relied solely on Service Level Agreements
(SLA), which, if poorly negotiated, can make your situation
worse.
To help you tackle these challenges in a constructive
manner, I’ll be hosting Network World’s daylong
seminar titled “Service
Level Management: Deliver on Your Network Guarantees.”
This
is an opportunity for you to learn about SLM, SLAs, pitfalls
to avoid and how they can benefit your company. My keynote
presentation, “Implementing and Integrating SLM in Your
Network,” will look at what SLM is, what vendors are
in the marketplace, which tools to use to control costs and
to manage and meet your users’ expectations for level
of service, and how to create effective SLAs. My afternoon
presentation, “Inside A Successful SLM Rollout,”
will address one of the key questions about SLAs: “Which
metrics should be included?” I’ll also show you
step by step what a comprehensive approach to Service Level
Management looks like.
During
the day, there will be opportunities for Q&A and presentations
by leading vendors: Computer Associates, Compuware, HP, MetiLinx,
Mercury Interactive, Micromuse, SMARTS and Visual Networks.
My co-host, Network World Events Editor Sandra Gittlen, will
also lead two panel discussions that will address your questions
and concerns.
Register
now to join us at this event and in one day, you’ll
learn everything you need to know to meet and exceed client
expectations.
Best
regards,
Rick
Sturm
Presenter, Network World's Service-Level Management Event
President, Enterprise Management Associates
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