Listserv example:
From: Glenna Norris <GNorris@affton.k12.mo.us>
We use an online tech support package written by a
local software
district staff are set up with an account and can
login from the web.
This has categories for repair needs and is sorted
by building. I
receive an email that one has been posted and I
then assign it to either
the building computer lab teacher or to a computer
technician (that may
be our 1 full time tech, the temporary tech, or
myself) with notes that
may be of help to the one assigned to the work.
If there is a reason to
make this one a priority, then I note that as
well. The user gets an
email that the work has been assigned with a copy
of my notes. When it
is complete, the technician can mark it so.
I can then archive
completed work orders and get various reports
showing status of
completed and assigned work orders.
In my district we feel that any problems related
to the payroll office
are a first priority. Everyone wants to get
paid on time, so there is
no argument there. The next most important
areas are the automated
student records servers, cafeteria operation,
libraries. Next is our
reading classes that depend on software as part of
the curriculum each
day and the MINTs classrooms that have computers
for each two students.
These two curricular areas CAN work without the
computers, but if they
are without them for more than a day, we feel that
is critical and put
them ahead of other work orders.
The main problem is getting staff to fill out the
work orders. They
just want to stop one of us in the hall and get it
fixed NOW! Two
problems then happen. We have no data to
support additional staff if we
get no work orders from which to gather this data
and others who have
filled out the proper work orders get inflamed
that someone else got
their problem fixed before them. My staff
and principals are getting
much better about insisting that everyone fill out
the work orders.
As I said before, we have one full time tech and a
temporary one that I
hope to hire full time when the temporary time has
expired. We have 850
networked computers in 4 schools and an
administration center. Our
state has a new state technology plan which
suggests 1 technician for
each 300 computers and 1 instructional support
person for each 150
teachers.
Hope this helps,
Glenna Norris
Technology Coordinator
Affton School District
St. Louis, MO 63123
314 638-8770
-----Original Message-----
> x-From: Mary Mcmahon <mmcmahon@willmar.com>
> I am serving as a parent on a Technology
Strategic Action Committee in
> my home school district. We are a small
school district, comprised of 3
> elementary schools, 1 high school and about
1600 students total.
> Teachers and students are very frustrated by
technology that does not
> work for a variety of reasons. Our committee
is seeking information on
> how other districts are handling the
following:
>
> What is the process for receiving, assigning,
and prioritizing
> technical support throughout your district?
What is the goal for
> response time in receiving tech support? How
many people do you have
> providing support for your size of school
district?
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